7 stories tagged customer-service, newest first.
59 points by DeepLogin | 57 comments
Vals AI research blog post on a simulated experiment testing how far AI assistants escalate, such as spamming government or threatening court, when pursuing an impossible refund.
29 points by thomas_unise | 31 comments
Blog post from Bold Agent Kit analyzing 14,000 calls to compare AI-handled and human-handled call center performance amid declining call center jobs.
320 points by colesantiago | 234 comments
Salesforce press release announcing a definitive agreement to acquire Fin, formerly known as Intercom.
443 points by jmsflknr | 251 comments
Engadget article on how users locked out of Meta accounts have turned to small claims court as a way to get customer support and restore access.
805 points by josephcsible | 490 comments
Techdirt article by Mike Masnick on Google cancelling an unlimited cloud storage plan and giving a journalist too little time to move his archive before deletion.
423 points by damir | 225 comments
Allen Pike's 2022 blog post offering a mental model for service businesses: the value clients pay for is someone genuinely caring about their work.
317 points by zdw | 138 comments
Blog post by lcamtuf explaining why he stopped buying from component retailer Mouser Electronics after a bad customer service experience.