Tell HN: Namecheap gave my account to an unverified third party
345 points by Thrashed | 128 comments
A Tell HN post describing how Namecheap support handed over a user's account to an unverified third party who simply called and asked.
#customer-support on Hacker News
7 stories tagged customer-support, newest first.
I cancelled Claude: Token issues, declining quality, and poor support(nickyreinert.de)
849 points by y42 | 501 comments
A blog post by Nicky Reinert explaining why he cancelled his Claude subscription, citing token limits, declining output quality, and poor customer support.
I've been waiting over a month for Anthropic to respond to my billing issue(nickvecchioni.github.io)
350 points by nickvec | 171 comments
Personal blog post describing unexplained $180 Claude Max Extra Usage charges and over a month without a response from Anthropic support.
My Google Workspace account suspension(zencapital.substack.com)
322 points by zenincognito | 182 comments
A Substack post recounting how the author's Google Workspace account was suspended as 'hijacked' after he accessed it from overseas, despite DNS-verified domain ownership.
Show HN: Libredesk – Open-source customer support desk. Single binary app(github.com)
353 points by avr5500 | 73 comments
GitHub repository for Libredesk, an open-source, self-hosted customer support desk distributed as a single binary, built with Go and Vue.
Unbricking my MacBook took an email to Tim Cook(tokyodev.com)
418 points by pwim | 299 comments
A TokyoDev blog post by Paul McMahon describing how an email to Tim Cook got Apple to remove the Activation Lock on his returned lost MacBook.
Shopify employee breaks NDA to reveal firm replacing laid off workers with AI(thedeepdive.ca)
331 points by notRobot | 414 comments
News article reporting a Shopify employee broke an NDA to claim the company is quietly replacing laid-off workers with AI.