![Screenshot of web.mit.edu: Nobody ever gets credit for fixing problems that never happened (2001) [pdf]](https://hn.urlbox.com/shots/renders/2026/6/12/31f86412-6671-406f-b1af-e0a219ac3803.jpg)
Nobody ever gets credit for fixing problems that never happened (2001) [pdf](web.mit.edu)
722 points by sam_bristow | 243 comments
A 2001 California Management Review paper by Nelson Repenning and John Sterman on why process improvement programs often fail and how to create and sustain them.
![Screenshot of web.mit.edu: Nobody ever gets credit for fixing problems that never happened (2001) [pdf]](https://hn.urlbox.com/shots/renders/2024/2/23/1a50fb96-906f-43b9-a5a6-fcb9c7fd47e0.jpg)